Terms & Conditions

These terms describe the general framework for car rentals booked through Traffix Rent a Car; the exact contract terms are shared separately with the booking confirmation. A form on the site is a booking request: it becomes a booking once we confirm it (by e-mail, WhatsApp or phone).

Prices are in Turkish lira. The amount shown on the site is the vehicle price for the period you chose; fees for the pick-up and return location are added on top. The exact total is confirmed when we confirm the booking.

Advance payment and deposit: an advance payment may be requested. A credit card is not required for the deposit; the deposit can usually be paid in cash instead. The amount can vary by vehicle group, driver details and rental terms; the exact amount is confirmed with the booking and released at the end of the rental after the vehicle check.

Fuel policy: the vehicle should be returned at approximately the same fuel level it was delivered with; the level recorded at hand-over is what counts.

Mileage: the standard daily mileage allowance is 300 km; a fee of 10 TL per km applies above the limit.

Insurance: all vehicles are delivered with compulsory traffic insurance and collision damage cover with an excess; the cover and the renter's financial liability can vary by vehicle and contract terms. Additional protection packages are available on request.

Driver: you must have your valid driving licence and ID (passport for international guests) with you at hand-over. The driver must hold a valid licence for at least 3 years; the minimum age requirement can vary by vehicle/model group. See our Rental Terms page for details.

Responsibility: within the insurance cover and the contract terms, the renter is responsible for traffic fines, HGS toll charges and damage arising during the rental. Documented parking or municipal fines that reach us after the rental and match the rental period may also be charged to the renter. The vehicle must be returned in the condition in which it was received.

Cancellation: cancellations made up to 24 hours before delivery are free of charge and can be notified by phone, WhatsApp or email. If less than 24 hours remain before delivery, please contact us by phone. Booking change requests are handled subject to vehicle availability.

Additional driver: the vehicle may only be driven by the driver(s) named in the rental agreement. If you need an additional driver, their details are added to the agreement and they must also meet the driver requirements.

Use abroad: rented vehicles may not be taken outside the borders of Türkiye.

Vehicle use and cleaning: smoking is not allowed in our vehicles. A cleaning or damage fee may apply for heavy soiling beyond normal use, smoke/odour removal, missing equipment, or damage to the vehicle's interior trim and equipment.