Privacy Policy

Data controller: Traffix Rent a Car (Kemeraltı Mah. 107/1 Sk. No:45A Akyol Apt., Marmaris, Muğla, Türkiye). You can reach us at info@traffixrentacar.com.

Data processed: name, phone number, e-mail address, company name, message and booking details (dates, times, pick-up and return points, chosen vehicle and, if given, flight number) that you provide in the contact, booking, transfer and corporate quote forms; for the newsletter, your e-mail address and the date, wording and language of your consent; during a rental, the hand-over and return record (mileage, fuel, damage notes, photos of the car, signature), advance payment and deposit records, and traffic fine and toll records. If you type your e-mail on the last step of the booking form but do not send the request: that e-mail address and the choices made so far (vehicle, dates, pick-up point, total); if you have rented from us before, our staff's internal notes about you (for example a record not to rent again because of payment or damage problems).

Purposes and legal grounds: answering, confirming and carrying out your requests and bookings (necessary to enter into or perform a contract), keeping our service secure and improving it (legitimate interest), sending the newsletter (consent) and meeting our legal obligations (for example accounting and tax records). We also send a single reminder e-mail for an unfinished booking (legitimate interest) and, if you consent, measure site statistics with Google Analytics (consent).

Recipients and transfers: to the extent necessary, your data may be passed to the following service providers and to authorised public bodies: Formspree (USA) to deliver forms to us by e-mail; Telegram (servers outside Türkiye) so that request alerts reach the office's phones instantly; Supabase (in the European Union, Frankfurt) for the database that holds booking and transfer records; Resend (servers outside Türkiye) to send e-mails; Vercel (USA and Europe) for hosting and anonymous measurement; and, only if you accept cookies, Google (Google Analytics, USA) for site statistics. If you write to us on WhatsApp or Telegram, your messages are processed on those apps' infrastructure (Meta / Telegram). Transfers abroad are made in line with Article 9 of Turkish Law No. 6698 and, where the GDPR applies, its transfer rules.

Retention: your data is kept for as long as your request and the rental require and for the periods set by law (for example commercial and financial records), then deleted or anonymised. Your newsletter address is kept until you unsubscribe.

Newsletter: only with your explicit consent (the checkbox at sign-up) we use your e-mail address to send promotional e-mails about offers. You can withdraw your consent at any time with the unsubscribe link in the e-mails or by writing to info@traffixrentacar.com.

Security: only authorised staff can open the records, and only with two-step verification; data is encrypted in transit; photos and signatures are kept in a non-public area.

Your rights: under Article 11 of Turkish Law No. 6698 (KVKK) you can learn whether your personal data is processed; request information if it is; learn the purpose of the processing and whether the data is used for that purpose; know the third parties in Türkiye or abroad to whom it is transferred; ask for incomplete or incorrect data to be corrected; ask for it to be deleted or destroyed under the conditions of Article 7 of the Law; ask for corrections and deletions to be notified to the third parties who received the data; object to a result against you that arises solely from automated analysis; and claim compensation if you suffer damage from unlawful processing. If you access the site from the European Economic Area, you also have your rights under the GDPR. Send your request to info@traffixrentacar.com or in writing to our address above; you also have the right to complain to the supervisory authority (in Türkiye, the Personal Data Protection Authority).

Strictly necessary storage: functions the site needs to work do not require consent. They are: a cookie that remembers your language choice (traffix-locale, 1 year), your cookie choice stored in your browser, a timestamp that stops a form from being sent twice in a row, and carrying your booking choices between pages during your visit. The currency you choose is also kept in a cookie (traffix-currency, 1 year).

Analytics: Vercel Analytics measures website traffic anonymously and without cookies. Google Analytics loads only if you choose “Accept” in the cookie banner and then uses the _ga and _ga_* cookies (up to 2 years); if you choose “Reject” it does not load at all.

Third party (Google Maps): the map on the contact page loads automatically only if you consent. Once loaded, Google may use cookies and similar technologies.

We do not use advertising or profiling cookies.

You can change your choice at any time with the “Cookie Preferences” link at the bottom of the page. If you withdraw your consent, Google Analytics is stopped and its cookies are deleted.